Understanding Split Invoice Approvals and Rejections

Written by Christina Gordzica
June 9, 2026

Understanding why one invoice is paid while others are left unpaid or pending can be complex, especially when submitting multiple invoices with a payment offer. Below, we explain the common reasons and provide actionable steps to address the issue.

ℹ️ Overview of the Invoice Payment Process

When you submit an offer for payment of multiple invoices, each invoice is reviewed individually. Payments are approved based on several factors, including:

• Rate Acceptance: If the discount rate offered aligns with the financial guidelines or thresholds of the reviewing party.
• Timing Constraints: Payment approvals may be influenced by factors such as payment cycles and the invoice submission timing.

⚠️ Common Reasons For Rejected or Unpaid Invoices

• Selective Acceptance of Invoices: One invoice may be approved while another is rejected during the review process.

• This typically occurs when one invoice meets the specified conditions (such as an agreeable rate) while the other invoice is subject to stricter conditions (such as timing or specific payment terms).

• Unmatched Offer Rates: Reviewing parties might require specific rates or conditions that differ from your submitted offer. Rates that aren’t competitive enough may result in delays or rejections.

💡 Tips for Resolving Pending or Rejected Invoices

To address these issues and improve the chances of getting your invoices approved for payment, consider the following steps:

• Review and Adjust the Offer Rate: If your invoice remains pending, verify the offer rate and adjust it to align with standard payment terms or thresholds. Note: Increasing your offer rate could improve acceptance likelihood in some cases.

• Resubmit Rejected Invoices: If one of your invoices has been rejected, consider resubmitting it after adjusting terms based on the feedback or generally accepted thresholds. Note: The rate for payment processing could vary depending on timing and terms.

• Contact Support for Details: When in doubt, reach out to customer support within the application to get detailed insights into why a particular invoice is still pending or was rejected.

📝 Conclusion

Understanding why only one invoice from a group was paid requires focusing on factors like offer rates and timing constraints. By carefully reviewing conditions and adjusting rates if necessary, you can enhance the chances of invoice approval.