Ineligible Invoices in Invoice Central | C2FO Help Center
Ineligible Invoices in Invoice Central
Written by Lauren Bock
June 5, 2026
Not every invoice can be accelerated. Invoice Central separates these into the Ineligible and Adjustments tabs so you can see why amounts are unavailable.
Ineligible Tab
Where to find it
Open Invoice Central ➔ select a customer ➔ choose the Ineligible tab.
Common ineligibility reasons
The Ineligibility Reason column summarizes why each invoice is blocked.
| Reason | What it means |
| Past due | The invoice is past due or will be due before your customer’s next early payment date. |
| Reserved by customer | Your customer marked the invoice as not eligible for early payment. |
| Covering adjustment | The invoice is reserved to offset an adjustment from your customer. |
| Closed market | The division’s market is closed. |
What you can do
Ineligible invoices cannot be added to an offer until the underlying reason is resolved (for example, the invoice is no longer past due, or your customer releases a reservation). Contact your customer or Support if a reason seems incorrect.
Adjustments Tab
What adjustments are
Adjustments are credits, debits, or other offsets your customer applies to your account. They reduce eligible invoice capacity because C2FO must account for the net balance. Tooltips on the Adjustments tab explain each row.
Matched vs. unmatched
- Matched adjustment — Tied to a specific invoice, which becomes ineligible while the adjustment applies.
- Unmatched adjustment — Not tied to one invoice; other invoices may become ineligible until the adjustment amount is covered.
Relationship to eligible totals
Your Total Eligible Amount in Invoice Central excludes ineligible invoices and accounts for adjustments. If eligible totals drop suddenly, check Adjustments first, then Ineligible.
💡 Tips
- Review adjustments after month-end or quarter-end—customers often post credits then.
- Download invoice data if you need to share ineligibility details with your AR team.
- Division pages opened from Offer Activity show the same ineligible and adjustment data for a single division.