# Password or Login Issues

Recommended steps to solve

Written by Jim Thompson  
October 11, 2023

Passwords expire every 90 days at C2FO -- so to protect your data, your account will be temporarily locked if you have not changed your password in more than 90 days.

Has your password expired, or is your account locked?

Please try:

- Clicking the '**[Forgot my password](https://help.c2fo.com/en/articles/7203952-password-or-login-issues)**' option, and using the link emailed to you within 24 hours
- Contacting your Supplier Relationship Manager, or the Support Team via chat or phone for further assistance logging in

Are you being told your username or password is incorrect, when you know you reset it in the last 90 days?

Please try:

- Typing in the web address (app.c2fo.com) instead of using a bookmark
- Logging in on an incognito browser
- Clearing your cache
- Logging in on a different device

If these steps do not work, please contact your Supplier Relationship Manager or Support Team for further assistance logging in.